What is your address ?
Unit 4 No 10 Keith Hay Drive, Manukau City

Does the delivery fee apply to each item or each order?
No you only pay one delivery fee for each order placed.

If my order is a gift for someone else, can it be delivered directly to them?
Yes, providing there is an authorised person at the delivery address to accept delivery.

Can I get a quote for a product online?
Yes please click on our contact us section and ask us a question.

What are the delivery charges for online orders?
Please click on our delivery/collection policy.

Can we order special order Items ?
If we can assist we will click on our contact us section..

I’m accessing this site from outside New Zealand. Can I still place an order?
Sorry not at present.

Can I collect my order from a store?
Please click on our delivery/collection policy.

Can I shop online if I don’t have an email address?
Not really.

How can I pay for my online order?
You can pay by credit card or bank transfer or in special circumstances cash on delivery.

What is Elite Products Limited privacy policy?
Please click on our privacy policy.

How long will it take for my order to be delivered?
If you live in our FREE Auckland delivery area, your delivery will be within a few days.

If you live in our other designated delivery areas we will deliver within 21 days.

How do I return an item purchased online?
Please click on our returns policy.

Can I make an order by phone?
Yes please click on our contact us section.

How do I cancel or amend my order?
Please click on our return & guarantee policy to see how you can cancel, and click on our contact us section to alter your order.

Where do you deliver for online orders?
Please click on our delivery/collection policy.

If I order more than one item, will I be charged extra for delivery?
No.

Who will deliver my order?
In most cases, an Elite Products Limited employee, however we do use National Freight carriers from time to time..

Will all my products be delivered together?
Yes.

Does someone have to be home to receive delivery of my order?
Yes unless special prior arrangements have been made.

Can I have my items installed?
Yes click on our contact us section for a quote.

How much will I be charged for delivery?
Please click on our delivery/collection section.

Can I return a product that I have bought online?
Please click on our return policy.

How do I return a product?
Please click on our return policy.

Will I get a refund for the products that I return?
Please click on our guarantee and return policies.

My product has been damaged during delivery, what can I do?
Please click on our contact us section and let us know ASAP.

The product I received was faulty what can I do?
Please click on our contact us section and let us know ASAP.

How do I pay for my order? Which credit cards do you except?
We accept all major credit cards, or you can pay by bank transfer.

I need more help, how can I contact Customer Services?
Please click on our contact us section..