You can cancel your order, (excluding lay by sales) at any time prior to delivery and receive a 100% refund for any reason.
If you change your mind about a product (*mattresses not included, see below) within 7 days of delivery, we will willingly collect the goods and a full refund will be given, if the following conditions are met
- Proof of purchase must be provided
- The product is not damaged in any way
- If you had a FREE delivery you will need to pay a $30 fee for collection.
- If you paid a fee for delivery then the fee for collection will be the same fee again.
A lay by sale can be cancelled with a full refund within 7 days of the purchase date. If a lay by sale is cancelled after 7 days from the date of purchase, all monies refunded will incur a 20% administration fee.
*once a mattress has been used, it can not under the sale of goods act can not be returned to us as the supplier, we can only take it back to destroy the mattress.